1. Service Overview
These Terms of Service apply to all services provided within the EU, including but not limited to product sales, logistics distribution, customer support and other services related to the Company. All services are provided on the premise that the customer agrees to these Terms and are subject to these Terms.
2. Service Provider
The Company (hereinafter referred to as the "Service Provider") is the entity providing the service, with its registered place of business at [company registration address], and legally operating within the EU. Customers (hereinafter referred to as the "Customer") can obtain service information and submit requests through the Company's website, email or other contact information.
3. Service Content
The Service Provider will provide corresponding services according to the needs of the Customer, and the specific service content includes but is not limited to:
Product sales, supply and distribution
Customer support and consulting
After-sales service and return and exchange processing
Professional services (such as customized services, technical support, etc.)
The specific details of the service will vary depending on the contract or order, and the customer can obtain clear service items and fee instructions before each service.
4. Service Fees and Payment Terms
All service fees will be notified to the customer when the order is confirmed, and the fee standards are determined based on the service content, region and service type.
Payment methods include but are not limited to credit card payment, bank transfer, e-wallet, etc. The specific payment method will be selected by the customer when placing an order.
The customer shall pay the service fee according to the time agreed in the order or contract. If the payment is overdue, the service provider has the right to charge the corresponding late payment fee or stop providing services until the payment is completed.
5. Service Time and Response Time
The service provider will start providing services within [specific time period, such as 5-7 working days] after the contract or order is confirmed.
For customer service requests and support issues, the service provider promises to respond and handle them within [specific time period, such as 24 hours].
Customers can contact the service provider by phone, email, online chat, etc. to get real-time help.
6. Customer Responsibilities
The customer shall provide accurate and complete personal or company information to ensure the smooth progress of the service.
The customer shall cooperate with the service provider to complete the necessary preparations or materials.
The customer shall comply with all applicable laws and regulations to ensure the legality and compliance of the service.
If the customer encounters any problems during the service process, he shall report to the service provider in a timely manner and both parties shall solve them together.
7. Intellectual Property
The intellectual property rights of all relevant technologies, products, content and documents generated by the service provider during the service process belong to the service provider, and the customer only has the legal right to use them.
The customer shall not copy, transfer, sell or infringe the intellectual property rights of the service provider without authorization.
8. Confidentiality Clause
The parties shall keep confidential the business secrets and sensitive information of the other party obtained during the service process, and shall not disclose them to third parties unless required by law or authorized by the other party.
The service provider will take reasonable technical and management measures to protect the security of customer information.
9. Service Quality Assurance
The service provider promises to provide services that meet industry standards and provide quality assurance in accordance with the specific service agreement.
If the customer is not satisfied with the service provided, he or she may file a complaint in accordance with the service agreement and request a solution or refund within a reasonable period of time.
10. Service Change and Cancellation
The customer may request cancellation or change before the service starts [for example, within 48 hours], but a corresponding cancellation fee may be charged depending on the type of service.
If the service cannot be completed on time due to force majeure, the service provider will try its best to arrange an alternative plan and notify the customer in a timely manner.
11. Limitation of Liability
The Service Provider shall not be liable for indirect losses or loss of profits caused by service failures, delays or other reasons.
The liability of the Service Provider is limited to direct losses and shall not exceed the amount paid by the Customer for the Service.
12. Force Majeure
The Parties shall not be liable for delays or interruptions in the Service caused by war, natural disasters, traffic disruptions, government actions, epidemics or other unforeseen events.
In the event of force majeure, the Service Provider will try its best to take reasonable measures to reduce the impact on the Customer and communicate with the Customer in a timely manner.
13. Dispute Resolution
The Parties agree that if any dispute arises, it will first be resolved through friendly negotiation. If the negotiation fails, the dispute shall be submitted to the court of the Service Provider's location for legal resolution.
These Terms of Service shall be governed by the laws of [applicable EU country].
14. Changes to Terms
The Service Provider has the right to modify, update or supplement these Terms of Service at any time, and the modified terms will be notified to the Customer on the company's website or through other appropriate means.
Customers should check the Terms of Service for updates regularly, and continued use of the services will be deemed as acceptance of the modified terms.