At INSIGHT KART INC, we strive to ensure that you are completely satisfied with every purchase you make. This Returns and Refunds Policy outlines your rights and our procedures for returns, exchanges and refunds in accordance with the EU Consumer Rights Directive and other applicable law. Please read this policy carefully before purchasing on our website www.insightkart.com.
1. Your right to cancel (14-day cooling-off period)
Under EU law, you have the right to cancel your order and return the goods within 14 days of receiving the goods, without providing any reason. This is known as the "cooling-off period".
To exercise your right to cancel, you must inform us of your decision by sending a clear statement (for example by email or post) to the following address:
INSIGHT KART INC
Email: [email protected]
You may use the sample cancellation form provided below, but this is not mandatory.
2. Return conditions
To be eligible for a return or exchange, the following conditions must be met:
The product must be unused, in its original condition and in its original packaging.
All labels, tags and protective covers must be intact.
Proof of purchase (e.g. order number or receipt) is required.
We reserve the right to refuse returns that do not meet these conditions.
3. Return Shipping Costs
If you cancel your order within the 14-day cooling-off period, you will be responsible for the cost of returning the item to us.
We will cover the return shipping costs if the product is defective, damaged or incorrect. Please contact us for instructions.
4. Refund Process
Once we receive and inspect the returned product, we will process your refund within 14 days. Unless you specifically agree otherwise, the refund will be issued using the same payment method you used for the original purchase.
Please note:
We will refund the purchase price of the product and standard shipping costs (if applicable).
If the return is not due to our error (e.g. the product is defective or incorrect), we may deduct the return shipping costs.
5. Exchanges
If you would like to exchange the product for a different size, color or style, please contact us at [email protected] to check availability. Exchanges are subject to stock availability and must meet the same return conditions as above.
6. Defective or Damaged Products
If you receive a defective, damaged or incorrect product, please contact us immediately. We will arrange a return, replacement or refund for you at no additional charge.
7. How to Return Products
To return an item, please follow the steps below:
Contact us at [email protected] to notify us of your return and obtain a Return Authorization Number (RAN).
Pack the product securely in its original packaging, including all accessories and documentation.
Place the RAN and proof of purchase inside the package.
Send the package to the address we provide.
We recommend using a tracked shipping service and retaining proof of postage until your refund or exchange is processed.
8. Non-Returnable Items
For hygiene and safety reasons, the following items are not returnable unless they are defective or damaged:
Products that have been used, washed or altered.
9. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
INSIGHT KART INC
Email: [email protected]